Service Coordinator

Job description

Under general supervision, the Service Coordinator is responsible for partnering with account managers to drive the profitable execution, growth and satisfaction of their customer portfolio. Through partnership with your assigned teams, the service coordinator effectively owns the scheduling for planned service as well as time and material and service projects. A key position within the service department, the role is responsible for contributing to the productivity and efficient scheduling of your field teams. You will ensure we meet commitments to the overall satisfaction of our customers and the business. Key business functions of the role include championing the service agreement renewal process, timely and accurate billing of reactive service as well as cost awareness of your team agreement portfolio. Job Responsibilities: Partners with the Service Account Manager to prepare execution plans for scheduled service visits. Manages service team scheduling to ensure maximum efficiency in execution and customer expectations. Engage with the service specialists to actively schedule unplanned work to meet client needs. Answers customer calls. Resolves or escalates issues to appropriat...