Manager, Fraud & Dispute Operations

Job description

- We’re on a mission to make payments safer and simpler—empowering customers to transact with confidence while staying ahead of fraud. We move quickly, take ownership, and use data to solve complex problems at scale. - This role requires hands-on expertise in fraud investigations, dispute operations, and transaction monitoring. You’ll use data to identify risks, make decisions, and improve processes in a fast-paced environment. - Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip: As a Manager, Fraud & Dispute Operations, you will lead and scale fraud and dispute operations, ensuring we protect our customers while delivering a seamless experience. You’ll use data and insights to drive decision-making, improve operational efficiency, and evolve processes to stay ahead of emerging fraud risks in a fast-paced environment. You’ll be part of a team focused on delivering seamless, high-quality support experiences that build trust and loyalty at every touchpoint. Working closely with Fraud Strategy, Compliance, Risk, and Customer Experience teams, you’ll help shape how we serve customers—driving fast,...