ServiceNow Business Analyst

Job description

The ServiceNow Business Analyst service provider will be responsible for eliciting and validating all requirements from business processes covering several aspects of customer inquiries and onboarding tasks, from prospects, existing insurance customers, brokers, financial institutions, and internal client’s employees through inbound calls, emails or human requests. Services provided include requests, support, procurement, HR requests, and workflow coordination across several lines of business. This role involves defining and documenting business and technical requirements, so they are understandable by both the business owners and the ServiceNow implementation team. Therefore, strong and demonstrated experience in ServiceNow is required. The BA service provder will also collaborate with Architecture Owners. To be successful in providing these services, you will need to use your proven skills with respect to business processes, solution definition efficiency, analytical aptitude, problem-solving skills, and high level of communication. Primary Responsibilities: Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams about...