UK&I Voice of the Customer Specialist (10 month FTC)

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. *Please note this is a 10-month fixed-term contract* ● Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales. ● Negotiate fairly with the customer in order to resolve the complaint to satisfy all parties. ● Conduct the root cause analysis of complaints to identify any process improvements to prevent recurrence whilst publishing MI to the originating areas to put permanent resolutions in place ● Handle any Financial Ombudsman cases and queries received by providing accurate and professional responses to defend GP’s position ● Stro...