Service Point Specialist and Student Assistant Coordinator - Library Academic Services

Job description

Job Summary Under general supervision of the Department Head for Academic Services, primary activities of this position include but are not limited to: expertly handling diverse patron inquiries from initial circulation transactions (loans, returns, ILLs) and reference assistance to resolving complex problems, complaints, and disruptive behavior; managing essential operational duties, including library opening/closing procedures; scheduling student assistants for department service points and virtual reference; scheduling instructional student assistants and library spaces for information literacy instruction workshops; coordinating the scheduling, operational training, timesheet completion, hours tracking, and record retention for department student employees; and mentoring department student employees. This position will work independently to perform specialized technical duties which support daily library operations and programs. Department Summary: The Academic Services Department comprises faculty librarians, specialized staff, and student employees who work collaboratively to advance departmental goals and priorities. The team delivers user-focused programs and services that...