Transformation Analyst

Job description

Overview The Transformation Analyst is part of the Transformation Management Office (TMO) and supports a variety of projects focused on improving client and employee workflows. This includes activities related to business and personal client onboarding, loan processes, and issue resolution. The position plays a role in executing project-related activities that aim to improve service experiences and operational efficiency. Work is performed under supervision and follows established procedures.• Analyzes current processes for selected journeys: gather documentation, document workflows, policies and procedures. What You'll Do: - Review current processes for selected journeys by gathering documentation and recording workflows, policies, and procedures. - Support identification of areas for performance or process improvement in collaboration with business teams. - Organize and summarize data to assist in developing client and employee journey enhancements. - Collect and document business requirements for project and process improvement or automation efforts. - Compile industry benchmarks and trend information to support evaluation of process outcomes and service levels. - Monitor key pe...