Shift Lead (Sbarro)

Job description

Key Responsibilities: 1. Team Leadership & Supervision: - Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness. - Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly. - Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area). - Provide guidance and support to team members, helping them with any challenges or questions they may have. - Monitor employee performance during the shift and provide feedback to improve performance. - Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals. 2. Customer Service Excellence: - Ensure that all customers are greeted promptly and served in a friendly, professional manner. - Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction. - Ensure customer orders are prepared correctly and delivered in a timely manner. - Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards. 3. Food P...