IT Client Support Technician

Job description

Under general direction, provides all levels of end user PC support. Coordinates configuration, installation and general troubleshooting of PC hardware and software. Implements hardware and software testing. Provides customer service and basic user training to internal customers. Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills. Provides status reports, problem summaries, and project status as required. Act as a liaison between IT and the Business Unit or a facility. Manage projects related to work in their region. Will work with other IT specialists to help resolve reported issues regardless of the area of expertise. PRIMARY RESPONSIBILITIES: - Interact with clients on computer equipment, setup functions, and IT processes daily. - Tackle problems, resolve them, and assign advanced IT issues to appropriate group(s). - Follow all policies, procedures, processes, and guidelines. - Contribute to and maintain system standards. - It is necessary to provide detailed documentation of all issues in the company service desk system. - Respond to service desk tickets in a timely man...