IT Services & Support Manager
Soho House & Co · London, England, GB
The Role. To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems....
Job description
The Role...: To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems. You will lead a team working on IT Support and take ownership of the Service Desk ITSM service and key improvement programs. You will work with relevant external suppliers to find appropriate hardware & software solutions, providing options and business cases to the IT Leadership team as required. Main Duties...: - · Management of the London based IT & AV team. Scope is all UK sites, excluding Soho Farm - · Create monthly/weekly rosters for the staff to maximise their time · Ensure sufficient IT & AV resource is available for the sites - · Take personal ownership of support for all staff in the London Strand HQ, using appointed support agencies as available - · L1 & L2 support and troubleshoot issues for (including, but not limited to): - o Business applications; cloud, hosted and on-site o Software - o Network Connectivity - o Wi-Fi - o Telephones o Printers o TVs o Sound Systems - o CCTV - o Meeting rooms o Device support (Laptops (PC/MAC), iPhones, iPads) - · Have knowledge and support of company applications; assist the...