Onboarding Specialist (Customer Success)

Job description

At Alternative Payments , we are transforming the way service-based companies handle payments. Our innovative platform automates the entire accounts receivable process, helping businesses save time, reduce costs, and scale with confidence. We are building a global team that values innovation, impact, and collaboration. As part of a scaling FinTech company, every person on our team has the opportunity to shape our future, influence our products, and make a real difference for our customers. What We’re Looking For: We’re seeking an Onboarding Specialist to join our Customer Experience team and help new partners seamlessly integrate with our platform and realize value quickly. This role is ideal for someone who thrives on customer engagement, technical problem-solving, and operational ownership , and wants to take a hands-on role in guiding partners through complex implementations and driving faster time to value . This role is available to candidates who are eligible to work in Canada . The position is hybrid , based in Downtown Toronto , with in-office collaboration Monday through Wednesday. What You’ll Do: Lead end-to-end onboarding for new partners, from sales handoff through acti...