Client Care Coordinator

Job description

Benefits: We are seeking a Care Coordinator to support our clients and caregivers by ensuring care plans are executed at a high level. This role is ideal for someone who is organized, proactive, and enjoys building relationships with both clients and caregivers. - 401(k) - Bonus based on performance - Health insurance - Vision insurance Key Responsibilities: - Complete in home client visits to convert prospects and sign them up for services - Serve as a primary point of contact for clients and families - Conduct in-person or virtual supervisory visits - Conduct regular client check-ins and ensure satisfaction - Support caregiver onboarding to new cases - Monitor care quality and address concerns quickly - Coach caregivers on client care tactics - Partner with scheduling to ensure strong caregiver-client matches - Document all client interactions in our management tool - Participate in monthly on-call rotation' - Field work with clients across DuPage, Cook, and Will counties What We’re Looking For: - Strong communication and interpersonal skills - Organized and detail-oriented - Able to problem-solve and stay calm under pressure - Comfortable working in a fast-paced, service environ...