Customer Audit Manager

Job description

Position Title: Customer Audit Manager Your role: The Customer Audit Manager is accountable for the end-to-end customer audit process ensuring that customer related audit requests are managed on time and aligned to both the customer and internal team’s expectations. The position reports to the Head of Customer Success . Focus is on external contact with customers and Internal contact is between Operations, Sales, Sub-Regional and Cross-functional teams including Quality and Compliance What you’ll do: Develop internal cross function quality gates to ensure success of the function Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction. Partner with Customer Success Managers to ensure successful execution of strategic customer audits Participates in the Global Customer Audit community to drive improvements and global consistency Interface with Operations Management Team and contributes actively beyond the own responsibility areas. Willingness to travel in the subregion for on-site customer audits - Responsible for the end-to-end customer audit process within the region includi...