Retail Supervisor | prAna

Job description

Overview of the Position The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations. When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace. Essential Functions and Responsibilities: Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna’s service standards. Lead sales floor operations, directing team members to best serve guests and maximize sales. Deliver clear, direct, and timely coaching feedback while communicating ob...