Docent Lead

Job description

Salary Range $19.61 - $24.51* Job Description: WHO WE ARE: A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE: The Docent Lead is the face of the experiential hospitality within Bergdorf Goodman. This roles oversees the docent team, curates elevated guest journeys and ensures every client interaction reflects the brand's standards of sophistication, storytelling, and personalized service. The Docent Lead blends leadership, cultural fluency, and operational excellence to deliver memorable, white glove experiences. WHAT YOU WILL DO: Lead, coach and inspire the docent team to deliver exceptional, brand - aligned experiences. Conduct daily briefings focused on...