Service Coordinator (Care Vicinity)

Job description

About CareVicinity & Our DVA Work CareVicinity is a care platform dedicated to expanding access to high-quality care, addressing workforce shortages, and empowering support workers across Australia. The start-up platform was initially born from a need to better manage and streamline our Department of Veterans' Affairs (DVA) services. DVA provides funding and support for eligible veterans to access home care, domestic assistance, personal services, and other essential supports. What began as an internal solution quickly grew into something bigger—CareVicinity is now a dynamic, scalable platform helping us organise services more efficiently and support our veteran community in a more timely, consistent, and impactful way. What You’ll Be Doing: You’ll Thrive in This Role If You… - Initiate service setup with allocated clients. - Match clients with suitable support workers through effective provider engagement - Ensure plans commence on schedule. - Conduct post-service follow-ups to confirm quality and gather client feedback. - Maintain accurate, compliant records in the Care Vicinity platform - Collaborate with internal teams to ensure service data and shift approvals are up to date -...