Service Coordinator

Job description

Description Job Summary: The position involves working closely with the Service Manager, Project Team Leaders, and all other service team members. Provides administrative support to the Service Manager. Works closely with the Service Administrator and Service Sales to keep Service Technicians as productive as possible. In conjunction with the service manager, schedule service calls, dispatch, and maintain a current and accurate calendar for the service department. Create detailed travel plans, including booking all travel arrangements, reserving any equipment rentals needed, and coordinating with external partners as required. Issue POs for all equipment and/or parts utilized for the service call/visit. The Service Coordinator is responsible for a variety of duties necessary to keep the department running as organized and efficiently as possible. Responsibilities: - Collaborating with service manager, sales, and project team leaders to develop service contracts for new and existing orders. - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Fields incoming calls from customers related to service/warranty/spare parts q...