Service Center Manager

Job description

Responsible and accountable for leading, driving, managing and developing associates in sales and operations to ensure service center growth and profitability and to provide customer sales and service satisfaction.  Responsible for the performance management of service center financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.  Effectively manage and execute daily service center workflow, following the Service Center Manager’s Standard of Work.  Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.  Measure progress of work; instruct and assist associates as to procedures, standards of performance and work maintain discipline, morale, and harmonious associate relations.  Manage work processes and functions for continuous improvement opportunities aligned with company value realization.  Maintain adequate field, industrial, and competitive contacts to anticipate or to keep current on developments in products, prices, promotions, and other...