User Researcher (all genders)

Job description

Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.: User Researcher (all genders) full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible. Your tasks: Your tasks: - Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes - Design and conduct qualitative and quantitative research tailored to product goals and user flows - Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle - Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples - Synthesize findings into clear deliverables (personas, journey maps,...