DPSS Customer Services Assistant

Job description

DPSS Customer Services Assistant | 9894 | Fixed Term Contract – 6 Months | 37 hours per week | £26,403 to £28,142 per annum (Scale E) | County Hall Are you experienced in finance and front‑facing customer service, and passionate about supporting vulnerable adults? If so, we’d love to hear from you! We’re looking for a dedicated and compassionate individual to join our Direct Payment Support Service (DPSS). This role is a true blend of financial processing and customer-facing support, where you’ll manage our service desk while also handling complex financial tasks. Your work will ensure that Carers and Personal Assistants are paid accurately and on time — a vital part of safeguarding the wellbeing of those who rely on their care. Key Responsibilities: Customer Service (Front Facing): - Provide high‑quality customer service across phone, email, and other channels. - Act as a first point of contact for Direct Payment enquiries, offering reassurance, clarity, and practical support. - Support vulnerable adults, understanding the challenges faced by sick or disabled individuals. Operational: - Manage and process financial transactions, including online banking, invoice payments, and payr...