Customer Experience Manager

Job description

Location: Charlotte,NC,United States Summary: We are seeking a results-driven Customer Experience Manager to lead the Customer Experience Associate (CEA) team and ensure exceptional service throughout the customer journey. This role is critical in driving operational efficiency, improving customer satisfaction, and achieving departmental KPIs. The Customer Experience Manager will oversee daily operations, manage order flow, support customer escalations, and continuously improve processes to deliver a best-in-class customer experience . Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications: - High School Diploma or equivalent required; College Degree preferred - Experience in customer experience, operations, or team leadership - Strong organizational and multitasking skills - Excellent communication and problem-solving abilities - Data-driven mindset with experience trac...