Patient Access Associate III

Job description

Position Summary Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing professional, efficient, effective customer relationship management Essential Duties and Responsibilities: - Handle patient request over the phone for multiple Medical Offices while applying correct workflows and protocols - Simultaneously collect information from patients and enter data into our electronic health record system (EPIC) - Schedule appointments and procedures according to decision tree workflows - V erify insurance eligibility and register, informing patients of their financial responsibility - Promote key initiatives for Patient Access Center (i.e. online services, MyChart) - Adhere to pr...