Guest Service Agent

Job description

Job DetailsJob Location: Jamestown, CA 95327Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Shift: AnyGuest Service Agent Position Summary: As a Team Member of the Hotel Operations team, the Guest Service Agent is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Guest Service Agent is responsible for the reception and guidance of Guests. Handles all Guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves Guest complaints; and assists Guest's inquiries. Position Functions: Essential Functions: - Ensure services and amenities provided follow AAA Four Diamond standards. - Handle phone inquiries, make reservations, handle room changes, review balances, collect payments, settle Guest accounts, and provide assistance and direction. - Work with hosts to block room assignments for players and ensure that any special accommodations for the players are met. - Assist with the daily check-in and check-out processes of the hotel operations. - Greet, check-in, and check out Guests when they arrive and leave the premises, distr...