Customer Service Specialist

Job description

Position: Customer Service Specialist Location: Richmond, VA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Job Summary: As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services. Key Role Accountabilities: - Handle high volume inbound and outbound calls, quickly establishing relationships with our customers. - Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed. - Report customer escalations/emergencies directly to the General Manager and Customer Service Manager. - Order necessary parts through manufacturers and schedule service visits when needed. - Keep customers aware of any service-related s...