Patient Service Associate

Job description

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service. Specific duties include, but are not limited to: Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments. Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration. Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility. Enters all information into the applicable computer system in accordance with documented wor...