Implementation & Business Support Advisor

Job description

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Implementation & Business Support Advisor is a key contributor in TDS’ overall strategy to grow, delight, and retain our small business customers. This position leads the successful implementation of services for our small business customers. These products include, but are not limited to Star Business bundle, PON, DSL, TDS TV, ManagedIP Essentials, Total Talk and analog line services. The Advisor schedules and coordinates the implementation of all new products and features. This advisor is also responsible for customer training and education to ensure successful use of services. Implementation & Business Support Advisors will ensure that they manage their assigned projects through to successful and timely upgrade/installation, which will be measured by customer feedback, peer feedback and customer survey results. The position requires teamwork both w...