Field Service Technician

Job description

SUMMARY: Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems. JOB DUTIES: - Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. - Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts. - Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. - Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs. - Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations. - Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's saf...