Director Call Center Operations

Job description

Hiring Immediately! For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico. The Opportunity: The Director of Customer Engagement & Revenue Operations provides senior leadership for the company’s Customer Service Center (CSC), overseeing loan funding, servicing, and first party collections. This role is responsible for delivering strong day to day performance while building and strengthening the operational capabilities needed to support future growth. The Director ensures the CSC evolves in a disciplined, compliant, and customer focused manner—balancing revenue recovery, customer retention, and regulatory integrity within a highly regulated environment. Success in this role is defined by meeting financial objectives, maintaining positive customer relationships, and developing an operation that is prepared to scale as business needs evolve. What You’ll Do: Lead Customer Engagement & Revenue Outcomes Direct and Evolve Call Center Operations Build and Lead High Performing Teams Ensure Regulatory Excellence & Cross Functional Alignment - Oversee first party collections, servicing, a...