Scaled AI Success Engineer

Job description

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role: The Scaled AI Success Engineer supports the post-sales success of a broad portfolio of customers through proactive monitoring, programmatic engagement, and targeted technical & change management intervention. This role is responsible for identifying adoption risk and expansion signals, coordinating pooled resources, and stepping in directly when customers need hands-on support. This role blends operational execution, customer advisory, technical support, and cross-functional coordination. You will work closely with Customer Education, Solu...