Customer Service Specialist

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Why you should join: The Customer Service Specialist is responsible for establishing and maintaining customer business relationships to provide total customer satisfaction. Their role is to serve as the primary point of contact for all customers in their country / region and are the liaison between those customers and all internal points of contact. The role incorporates a variety of pre- and post-sales activities, including specialist ownership of the targeted customers. This position will be based in the Braintree office. Your main tasks: - Process customer orders, schedules, and order changes according to TE/ local functional policies & procedures. - Attend team meetings, bringing valuable updates to management and colleagues. - Provide timely and accurate information to incoming customer order status and product knowledge requests. - Process customer returns according to the established process, ensuring adherence to the DOA approval process. - Use knowledge of business processes and TE network to effectively solve general c...