Technical Advisor II

Job description

Location: Sherbrooke office Here's what we do and why we do it We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more : www.sherweb.com/about/. Here's how you will contribute to the success of the company Here's what you need to have and master to get the job - Assist and provide technical support by phone, email or chat. - Analyze and resolve technical issues related to our products and services. - Lead customers through service configurations. - Provide a very high customer service level. - Deliver and follow up on problem resolutions and customer satisfaction. - Proactively and comprehensively document customer issues in ticketing systems. - Collaborate as a technical resource and share knowledge with others. - Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions. - Confront new technical issues every single day and be the contact person to solve them. - Use your solid customer service skills. We always put our partners' happiness first. - Carry out all other related tasks per the job’s evolution and departmental needs. - Highschool diploma, with...