Customer Relations Manager/GM Assistant

Job description

Location: Huntington Beach, CA (On site) | Type: Full Time | Salary: $72,000 a year Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION . With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand! As our Customer Relations Manager/GM Assistant , you’re one of the most important team members at Norm Reeves Honda, Huntington Beach . You’re responsible for creating a super Norm Reeves Honda experience! Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. Key Responsibilities: Resolve customer concerns and coordinate manufacturer support when necessary. Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership. Maintain records of customer cases and ensure timely follow-up and resolution. Oversee post-sale follow-up and su...