Product Support Specialist - SaaS - Philippines (Remote)

Job description

About the Role: This role is on the frontline of our Product Specialist team, solving complex pricing and product questions using analytical and technical thinking rather than scripts. As a core part of PriceLabs, your work directly shapes the product and can evolve into non-technical opportunities across Sales, Data Analytics, Product Management, or Marketing as you grow with us in a global SaaS environment . This role would include working from 4:30 a.m. PH time to 1:00 p.m. PH time any five (5) days of the week. - Taking ownership of customer issues reported and seeing problems through to resolution - Conducting product walkthrough and providing resolutions to customers' queries - Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Answering questions over email, phone calls, & live video calls. - Finding ways to go above & beyond to help customers About You: How to apply for this role? Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the...