Salesforce Solution Architect

Job description

Salesforce Solution Architect CRM - Salesforce Solutions: US Exempt Regular: Full time: Stateside Exempt 4.4: Salesforce Solution Architect CRM - Salesforce Solutions: Full-time, Exempt Regular, Pay Grade 4.4 Location: Hybrid (Occasional presence required in Adelphi, MD) Summary: As the Salesforce Solution Architect, you will play a key collaborative role in transforming constituent engagement through technology-driven solutions. This role is focused on managing the technology that powers inbound and outbound communications across multiple channels—including email, phone, and SMS—using Salesforce Service Cloud, Salesforce Marketing Cloud, and third-party Contact Center solutions like Five9. The ideal candidate is a hands-on implementer and strategic thinker who thrives in collaborative environments and can deliver scalable, impactful solutions aligned with organizational goals. You will be responsible for enabling seamless inbound communication workflows, automating constituent journeys, and delivering personalized outreach strategies. By combining technical expertise, strategic planning, and a deep understanding of constituent needs, you will shape a high-performing Contact Center...