Servicing Specialist (Monday - Friday, 9am - 5pm)

Job description

Whether you come from a background in customer service, servicing, or a related field, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! About The Role: As a Servicing Specialist, you’re the go-to person for helping customers with service -related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you’re all about making sure every interaction is smooth and helpful. While you won’t take loan applications or discuss loan terms, you’ll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements. Here’s a snapshot of what you’d be doing: Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers. Quickly respond to payment and loan servicing inquiries—whether it’s over email or phone—while keeping track of important details. Help both customers and teammates by answering payment questions and...