Learning Design (Associate)

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Learning Design (Associate) Job Title: Learning Design (Associate): Location: Nottingham - Hybrid: Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission: We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. About the Role: The purpose of this role is to scope, design, develop and deliver engaging and performance focused learning solutions that enable customer facing associates deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours that are required to deliver exceptional customer service. What you’ll do: Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer facing associates, translating complex processes in...