Supervisor Guest Relations - Atrium Health's Carolinas Medical Center FT

Job description

Department: 11611 Carolinas Medical Center - Guest Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full Time - Days Vary Pay Range: $26.55 - $39.85 Essential Functions: Supervises and coordinates the daily operations of the department. Acts as a professional role model to promote and resolve the needs of the patient, family and visitors in a caring, sensitive and responsive environment. Assists with orientation, scheduling training, and daily supervision of the Guest Relations Representative and Specialist staff. Acts as a resource to the Guest Relations Representatives and Specialists to secure appropriate referrals, solutions and services to meet the identified needs; these services may include services required under the Americans with Disabilities Act and Title VI. Assists the Guest Relations Manager by monitoring the department budget to include expenses and payroll to ensure departmental performance and productivity goals are achieved. Assists the Guest Relations Manager during periods of internal and external disasters, by leading the Guest Relations staff to assist in offering emergency care and comfort measures...