Operations Coordinator US

Job description

Tony’s Chocolonely exists to make 100% Exploitation Free the norm in chocolate. Not only our chocolate, but all chocolate world-wide! Our main mission is to fight for equality and fairness – it inherently affects how we aspire to do business. We’re crazy about chocolate & serious about people. We're looking for an Operations Coordinator to join our US Operations team. The primary goal of the Operations Coordinator is to provide rock solid customer operations support, resulting in smooth order and delivery execution in order to accelerate our business growth in the US. The Operations Coordinator works with both internal and external partners to help Tony’s achieve operational KPI’s and to ensure customers receive the product they need when they need it. Are you ready to make an impact with us? Here's what you'll do: Monitor inbound and outbound customer EDI transactions (orders, ASNs, invoices, etc.) for accuracy and process any manual transactions as necessary through EDI partner platform. Manual order entry for national account (B2B) customers not on EDI. Troubleshoot and resolve order and delivery issues, working closely and communicating regularly with Tony’s 3PL partners, custo...