Senior Operations Representative

Job description

About the team We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. About the role: You will report to the Rider Compliance Team Lead and collaborate with the Rider Compliance Team to proactively ensure riders remain in-service and compliant by effectively and efficiently managing compliance pipelines. In collaboration with the Rider Compliance Senior team, you will be responsible for reducing rider downtime resulting from compliance processes and ensuring Deliveroo is compliant with local laws at all times What you'll be doing: Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation Monitor the rider compliance flows to ensure minimal friction in the process Provide SME compliance knowledge to Deliveroo team to ensure we successfully lau...