Support Officer

Job description

Bedrijfsomschrijving Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. Vacatureomschrijving: As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in The Netherlands. While the DISIT team is based in the office in Nieuwegein, you may occasionally be require...