Director of Customer Experience (CX) Operations

Job description

PandaDoc is looking for a Director of Customer Experience (CX) Operations to build the repeatable, predictable, scalable engine behind PandaDoc’s Customer Journey. In this role, you will contribute to PandaDoc's accelerated growth by supporting the Customer Success, Professional Services, and Support teams in their day-to-day operations as well as leading strategic cross-functional projects. As a member of the RevOps leadership team, you’ll lead a team that is constantly hunting for opportunities across the business and tenaciously driving for excellence, efficiency and impact. You’ll proactively identify, analyze, prioritize and execute on opportunities for optimization, innovation and growth. In this role, you will: - Lead a team of operators to draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges - Apply thought leadership, analytical skills and business judgment to help senior leadership define strategic priorities, deliver operational excellence and foster innovation and growth - Partner with the CX leadership team to align on targets across financial and operational metrics and...