Field Customer Service Representative

Job description

Description The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. REQUIRED: KEY RESPONSIBILITIES: Project Oversight: - Conduct construction meetings with Property Owners to set expectations and review project scope - Perform regular site visits to monitor project progress and quality - Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines - Document and photograph project milestones - Update ERP with communications, photos, and documentation provided by Property Owner or crews Customer Experience Management: - Serve as additional point of contact for Property Owners throughout field trade lifecycle - Proactively address customer concerns and provide real-time project updates - Facilitate on-site communication between crews, property owners, and internal employees - Guide customers through each phase of their project Quality Control: - C...