Sr. Service Training Specialist

Job description

This position is responsible for working with the Lead Analyst and management to organize, facilitate training programs, and document trainee output. The incumbent evaluates training effectiveness, identifies potential training gaps for classroom and/or e learning programs, and collaborates with the Lead Analyst in developing learning programs accordingly. Position Location: - This is a hybrid role working partially in-office and partially from home. What you do: - Leads department's new hire training program by delivering new classroom training. - Analyzes training program gaps and recommends improvements to enhance efficiency and quality. - Coaches trainees on their progress and develops performance improvement goals. - Participates in the hiring selection process and planning timeline for new hire classes. - Develops training material, training aides, and training binders. - Monitors existing and emerging learning technology and trends. What you bring: - Bachelor’s degree or equivalent experience. - 1-3 years of related experience. - Experience in adult learning or education is preferred. What do we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an in...