Customer Account Administrator

Job description

Business Unit: BU Warehousing Solutions Business Line: BL Warehousing Solutions Target Hire Date: 2026-06-08 What You Can Expect: Shift Pattern is Monday to Friday, 08:00 - 16:00 / 08:30 - 16:30 / 09:00 - 17:00 (flexible) Key Responsibilities: Liaise with customers on a day-to-day basis to provide support and advice on any queries. Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities. Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications. Manage stock movements and transfers via WMS System. Liaise with re-works to plan and cost any pre-retail requirements. Gather data to produce invoices and deal with PO issues when required. Carry out work according to customer requirements or following a plan set by others, working within agreed timescales. Provide guidance, support and informal coaching to administrators and new colleagues. Ensure tasks are completed in a timely manner to enable the next stage to be carried out. Able to apply vigilance and care in approach to work, judgi...