Client Service Director - US
The Boundary · New York City, New York, US
The Client Director is responsible for managing key client relationships across the US region. This role is critical in ensuring exceptional service, strateg...
Job description
The Client Director is responsible for managing key client relationships across the US region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region. As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution. Responsibilities: - Manage key client relationships, ensuring exceptional service and strategic account growth. - Provide support and mentor Client Services Managers. - Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies. - Contribute to the development and refinement of team processes, tools, and best practices. Focus: - Leading Tier 1 accounts and supporting key strategic initiatives. - Driving revenue growth th...