Client Support Specialist - Data and Technical

Job description

Join the Force Behind Law Enforcement Success At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. Our Account Executives (AEs) play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we’re looking for someone who embodies these principles. What You’ll Do: Frontline Client Support: - Serve as a primary point of contact for law enforcement agencies and business clients, delivering responsive, expert support across all channels. - Process law enforcement and business registrations, guiding clients through onboarding with clarity and care. - Conduct new user walkthroughs to ensure clients can confidently use LeadsOnline and NightHawk products from day one. - Resolve routine and advanced support requests including password resets, account access issues, MFA management, and user permission modifications. - Provide remote troubleshooting assistance using tools such as LogMeIn, diagnosing issues effi...