Service Desk Analyst

Job description

Service Desk Analyst Department: Enterprise Information Technology: Employment Type: Full Time: Location: Canada - Flex (0006): Reporting To: Sathees Balashanmugam: Compensation: $59,500 - $80,500 / year Description: As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets. How You'll Make an Impact: - Create and manage end-user, shared and external service accounts and manage access control, based on company policies - Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items - Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule - Work with third-party vendors to repair and maintain company-owned technology assets - Maintain an inventory of installed software and hardware and manage licensin...