Junior Credit Management Analyst

Job description

Junior Credit Management Analyst 📍 Milan, Italy | Office-first setup About the team: The Finance Operations team is responsible for keeping merchant and partner accounts healthy across SumUp's global markets, a function that directly supports the millions of small businesses we serve every day. As a Junior Credit Management Specialist, you'll sit right at the intersection of finance, client communication and cross-functional collaboration, making sure billing and payments run smoothly and that our clients feel heard. This is a brilliant opportunity to build a solid foundation in financial operations at a company that genuinely invests in your growth. What you'll do: You'll be great for this role if - Handle incoming requests from Sales, CSM, and recovery agencies, making sure billing and payment matters are resolved accurately and on time - Monitor outstanding accounts, track overdue debt, and keep collection records up to date - Investigate billing history, resolve credit issues, and process payments or refunds with care and precision - Reach out to clients proactively about overdue balances, building constructive conversations that support timely resolution - Collaborate with int...