Accounts Receivable Analyst (German Speaking)

Job description

Due to expansion in our team we are looking to hire an Accounts Receivable Analyst with fluent German language capability to join the team. Reporting to the Accounts Receivable Manager, the role is responsible for performing Collection and Cash application activities and running and reviewing reports. This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies and with the CSL Sales and Customer Service Teams. Responsibilities: Run aging reports and review AR balances Resolve non-payment issues with customers: Liaise with collection agencies where applicable Liaise with the Sales or Customer Service teams for payment escalations Process write-offs once approved: Respond to ad hoc customer queries Liaise with Customer Service on customer queries Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction Apply cash to customer accounts according to remittance instructions, in line...