GV Lead Service Center Representative

Job description

GV Lead Service Center Representative Purpose: ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations. Our GV Lead Client Service Representative actively contributes to ADP continuous success by helping driving payroll support processes and business improvement activities. Function: GV Lead Client Service Representative supervises and coordinates our client service operational cycle of various clients according to their expectations and service level agreement, acting as their main point of contact for complex client service topics. In addition, the role closely cooperates and supports manager in operational activities Key Responsibilities: Lead and support Client service operational activities to ensure client needs are met in a timely and accurate way. (Client service Process Standardization, Automation, Optimization, Client ticket management, Client support). Actively part...