Operations Specialist - Temporary Position, Part-Time

Job description

Job Summary: Coordinate and administer the execution of operational processes. The Operations Specialist (temporary, part-time) will operate assigned services and/or support functions. The position may manage deliverables to ensure they meet requirements for quality and timeliness. This is a part-time role that provides support on the weekends (Saturday and Sunday) and holidays. Key Responsibilities & Duties: - Case management and case monitoring and closing within defined service levels: - Monitor, update and respond to inquiries. - Communicate with applicants and/or ICANN's contracted parties worldwide (gTLD registry operators and ICANN-accredited domain name registrars), as well as internal subject matter experts, to obtain or provide required information. - Update data within the system of record. - Ensure service levels and contractual performance indicators are met - Track and communicate the status of work assigned to employee. - Detect exceptions and appropriately escalate in a timely manner. - May contribute to team and cross-functional projects by providing assigned deliverables in a timely and high-quality manner. - Execute simple to moderately complex, pre-defined proce...